Shipping Information

FedEx Ground (Free shipping):

Place order before 8pm Mountain Time on Tuesday, December 17th, for arrival before December 25th.

FedEx 2 Day:

Place order before 8pm Mountain Time on Thursday, December 19th, for arrival before December 25th.

We offer FedEx and USPS services. For orders under 1lb, the customer will be given an option of can be shipped via either

www.bigagnes.com only accepts orders shipping in the U.S. To place an order for delivery in Canada, please visit www.ca.bigagnes.com.

We review all orders for evidence of fraud. In some cases we may call you to confirm your shipment. If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment. This is important to note if you are choosing an express shipping service.

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

Please Submit a Claim Online prior to returning product to Big Agnes. Brand new product, with tags still on, will be refunded to the purchaser. Used product will be evaluated for partial credit.

The customer is responsible for shipping product to Big Agnes for exchange, credit evaluation, or return. We recommend that you insure and include delivery confirmation on all packages sent to Big Agnes. We are not responsible for lost packages. Let us know what you would prefer as an exchange item and when your next trip is when you Submit a Claim Online so we can do our best to meet your expectations.